Financial Portal Accounts
To make managing your financial information as easy as possible, we offer secure online portals for each level of care. These portals give you direct access to your invoices, payment history, and customer statements based on the specific services you receive. Whether you are enrolled in residential treatment, participating in outpatient care, or staying in reSTART House for housing support, you will be directed to the portal that matches your program. Portal links are also available on our website under the Admissions tab.
If you are enrolled in residential services (IOP, HIOP/PHP, or RTC) and living onsite, you will only need to access the reSTART Life portal. This includes all counseling services provided at our Duvall, Washington location.
If you are joining our program and living offsite, you will need to create a reSTART Outpatient portal. This applies to IOP, HIOP/PHP and outpatient clients receiving counseling or therapeutic support while residing in the local community.
As a courtesy, we provide billing services for reSTART House which is a separate organization.
Once enrolled, you will receive an email invitation from the appropriate portal(s) based on the services you are receiving.
Residential, HIOP/PHP, IOP Care
For those staying at the Duvall Residential Treatment Facility
Invoice information for those attending a reSTART intensive.
Payment is due on or before anticipated start date.
Outpatient HIOP/PHP, IOP and Counseling
For those living offsite in the local community
Invoice and payment information for offsite participation in our IOP/PHP and/or receiving outpatient counseling services. Payment is due at time of service. Courtesy invoices are provided on a monthly basis.
Leased Apartment and Charter Fees
For those renting an room through reSTART House
Courtesy billing for those attending our HIOP/PHP, IOP program in Duvall and renting a room offsite.
Note: Rent and charter fees are due on the 1st of each month.
Financial Terms
Payment due at admission and at time of service.
How to Sign Up for Your reSTART Invoice Portal
Please Note:
You will need one client portal if you are attending our Residential, IOP, PHP program through reSTART Life. If you are accessing services from our sister organizations, you’ll need to create a separate client portal account for them separately as we are different organizations.
Step 1: Look for Your Email Invitation
After services begin, you will receive an email from reSTART (via Zoho Invoice) with the subject:
“You’ve been invited to the reSTART Client Portal.”
If you don’t see the email, check your Spam or Promotions folder.
Step 2: Accept the Invitation
Click the button or link in the email that says “Visit Portal” or “Accept Invitation.”
Step 3: Create Your Portal Account
On the Zoho sign-up page:
- Enter your name
- Choose a secure password
- Confirm your password
- Click “Sign Up” or “Create Account”
Already have a Zoho account? You can simply log in using your existing credentials.
Step 4: Access and Manage Invoices
Once logged in, you can:
- View, download, or print invoices
- Make secure online payments (if enabled)
- Track your billing history
- Send messages directly related to your invoices
Need Help?
If you didn’t receive the invitation or have trouble, please contact us