Terms of Service
Effective Date: July 2, 2025
Welcome to reSTART Life, PLLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our services, including our website at restartlife.com, telehealth platform, client portal, chatbot, SMS communications, and any other services we provide (collectively, the “Services”). By using our Services, you agree to these Terms.
1. Eligibility and Participation
Our services are intended for individuals seeking support through outpatient, intensive outpatient (IOP), partial hospitalization (PHP), and residential treatment (RTF) programs. Participation requires full compliance with all terms, policies, clinical rules, and intake procedures. Consent for treatment is required prior to participation in any program.
2. Medical and Therapeutic Disclaimer
The Services are provided for therapeutic and informational purposes only. They do not replace a medical diagnosis, emergency service, or hospital care. If you are experiencing a medical emergency, call 911 immediately.
3. User Responsibilities
You agree to use our Services lawfully and respectfully. You are responsible for maintaining the confidentiality of your login information and for any activity that occurs under your account. You agree not to misuse the site or share misleading, offensive, or harmful content.
4. Communications and Messaging
By providing your phone number or email, you agree to receive messages related to scheduling, treatment, program updates, and support. You may also receive SMS text messages and chatbot responses. You can opt out of marketing messages at any time by following unsubscribe instructions or by contacting us.
5. Use of Third-Party Tools
We use third-party platforms including Google Analytics, Microsoft Advertising (Bing Ads), Meta Ads (Facebook and Instagram), and a chatbot to enhance your experience and improve service delivery. These platforms may collect or process limited user data. Your use of our website constitutes your agreement to these integrations. Refer to our Privacy Policy for details.
6. Privacy and Data Handling
All data collected through our Services is handled in accordance with our Privacy Policy. As a behavioral health entity, we are committed to HIPAA and GDPR compliance and the confidentiality of all personal and health information.
7. Modifications to Services
We reserve the right to change or discontinue any part of the Services at any time. We will make reasonable efforts to notify users of major changes.
8. Intellectual Property
All content on our site — including text, graphics, logos, and videos — is the property of reSTART Life, PLLC or its content providers and is protected by copyright and intellectual property laws. You may not use or reproduce content without prior written permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. While we take data and safety seriously, we do not guarantee uninterrupted or error-free service.
10. Termination
We may suspend or terminate your access to our Services at our discretion if we believe there has been a violation of these Terms or any applicable laws or policies.
11. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict of law provisions. All disputes will be resolved in the applicable state or federal courts located in Washington.
12. Contact Us
If you have questions about these Terms, please contact us.